Privacy Policy Information

This Application collects some Personal Data from its Users.

Users may be subject to different levels of protection. Some Users therefore enjoy greater protection. Further information regarding the protection criteria can be found in the applicability section.

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Policy Summary

Personal Data processed for the following purposes and using the following services:

Commenting on content
Facebook Comments Personal Data: Usage Data; Tracking Tools

Contact the User

Contact form Personal Data: last name; email address; first name; phone number

Managing contacts and sending messages

Klaviyo Personal Data: last name; email address; first name; phone number

Payment Management

Stripe Personal Data: last name; email address; payment information; first name

Tag Management

Google Tag Manager Personal Data: Usage Data

Productivity Management

Gmail Personal Data: last name; email address; first name

Management of data collection and online surveys

Typeform Personal Data: last name; email address; first name

Interaction with data collection platforms and other third parties

Hotjar Recruit User Testers Personal Data: Usage Data; Tracking Tools; various types of Data

Advertising

Google Ad Manager Personal Data: Usage Data; Tracking Tools

Collection of privacy preferences

iubenda Cookie Solution Personal Data: Tracking Tools

iubenda's Consent Solution Personal Data: Data communicated during use of the service; Tracking Tools

Registration and authentication provided directly by this Application

Direct registration Personal Data: last name; email address; first name

Remarketing and behavioral targeting

Klaviyo segmentation and social advertising Personal Data: purchase history; Usage Data; email address; device information; tracking tools

Platform and hosting services

Shopify Personal Data: last name; email address; first name; phone number

Statistics

Google Analytics and Meta Events Manager Personal Data: Usage Data; Tracking Tools

TikTok Conversion Tracking Personal Data: Tracking Tools

Learn how to opt out of interest-based ads

In addition to any opt-out functions provided by any of the services listed in this document, Users can read more about how to opt out of interest-based advertising in the dedicated section of the Cookie Policy.

Contact information

Full policy

Data Controller

Luvexia - Via Lago Maggiore, 48122 Ravenna Ravenna, Italy

Owner's email address: info@luvexia.com

Types of Data collected

Among the types of Personal Data collected by this Application, either independently or through third parties, there are: Tracking Tools; Usage Data; first name; last name; phone number; email address; payment information; various types of Data; Data communicated while using the service; device information; purchase history.

Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data is collected.

Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Application.

Unless otherwise specified, all Data requested by this Application is mandatory. If the User refuses to provide such Data, it may be impossible for this Application to provide the Service. In cases where this Application indicates some Data as optional, Users are free to refrain from providing such Data, without this having any consequence on the availability or operation of the Service.

Users who have doubts about which data is mandatory are encouraged to contact the Data Controller.

Any use of Cookies - or other tracking tools - by this Application or by the owners of third-party services used by this Application, unless otherwise specified, is intended to provide the Service requested by the User, in addition to any other purposes described in this document and in the Cookie Policy, if available.

The User assumes responsibility for the Personal Data of third parties obtained, published, or shared through this Application and guarantees that he or she has the right to communicate or disseminate them, freeing the Data Controller from any liability towards third parties.

Method and place of processing of the collected data

Luvexia - Via Lago Maggiore, 48122 Ravenna Ravenna, Italy

Owner's email address: info@luvexia.com

Treatment methods

The Data Controller takes appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of Personal Data.

Processing is carried out using computer and/or electronic means, following organizational methods and procedures strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other parties involved in the operation of this Application (administrative, sales, marketing, legal, and system administrators) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, and communications agencies) may have access to the Data, also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Data Processors may be requested from the Data Controller at any time.

Legal basis for processing

The Data Controller processes Personal Data relating to the User if one of the following conditions applies:

the User has given consent for one or more specific purposes; Note: Under some jurisdictions, the Data Controller may be authorized to process Personal Data without the User's consent or any other of the legal bases specified below, until the User objects to such processing ("opt-out"). However, this does not apply if the processing of Personal Data is regulated by European data protection legislation;
processing is necessary for the performance of a contract with the User and/or for the execution of pre-contractual measures;
processing is necessary for compliance with a legal obligation to which the Data Controller is subject;

processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller;
processing is necessary for the pursuit of the legitimate interest of the Data Controller or third parties.

However, it is always possible to ask the Data Controller to clarify the specific legal basis for each processing operation and, in particular, to specify whether the processing is based on the law, provided for by a contract, or necessary to conclude a contract.

Place

The Data is processed at the Data Controller's operating offices and in any other locations where the parties involved in the processing are located. For further information, please contact the Data Controller.

The User's Personal Data may be transferred to a country other than their own. For further information on the place of processing, the User can refer to the section containing details on the processing of Personal Data.

In case of higher protection, the User has the right to obtain information regarding the legal basis of the transfer of Data outside the European Union or to an international organization governed by public international law or consisting of two or more countries, such as the UN, as well as regarding the security measures adopted by the Data Controller to protect the Data.

If one of the transfers described above takes place, the User can refer to the respective sections of this document or request information from the Data Controller by contacting him at the contact details provided at the beginning.

Retention period

The Data is processed and stored for the time required by the purposes for which it was collected.

Therefore:

Personal Data collected for purposes related to the performance of a contract between the Owner and the User will be retained until such contract has been fully performed.
Personal Data collected for purposes related to the Data Controller's legitimate interest will be retained until such interest is fulfilled. Users may obtain further information regarding the legitimate interest pursued by the Data Controller in the relevant sections of this document or by contacting the Data Controller.

When processing is based on the User's consent, the Data Controller may retain the Personal Data for a longer period until such consent is revoked. Furthermore, the Data Controller may be required to retain Personal Data for a longer period in compliance with a legal obligation or by order of an authority.

At the end of the retention period, the Personal Data will be deleted. Therefore, upon expiration of this period, the right to access, erasure, rectification, and the right to data portability can no longer be exercised.

Purpose of the Processing of Collected Data

The User's Data is collected to allow the Owner to provide its Service, comply with legal obligations, respond to requests or enforcement actions, protect its rights and interests (or those of Users or third parties), identify any malicious or fraudulent activity, as well as the following: Content commenting, Contacting the User, Managing contacts and sending messages, Tag Management, Productivity management, Managing data collection and online surveys, Handling payments, Interaction with data collection platforms and other third parties, Advertising, Collection of privacy preferences, Registration and authentication provided directly by this Application, Remarketing and behavioral targeting, Platform and hosting services, and Statistics.

To obtain detailed information on the purposes of the processing and on the Personal Data processed for each purpose, the User may refer to the section "Details on the Processing of Personal Data".

Details on the processing of personal data

Personal Data is collected for the following purposes and using the following services:

Commenting on content Commenting services allow Users to formulate and make public their comments regarding the content of this Application.
Users, depending on the settings chosen by the Owner, can also leave comments anonymously. If the Personal Data provided by the User includes an email address, this may be used to send notifications of comments regarding the same content. Users are responsible for the content of their comments.
If a commenting service provided by third parties is installed, it is possible that, even if Users do not use the commenting service, it may collect traffic data relating to the pages on which the commenting service is installed.
Facebook Comments (Meta Platforms Ireland Limited)
Facebook Comments is a service managed by Meta Platforms Ireland Limited that allows the User to leave their own comments and share them within the Facebook platform.
Personal Data processed: Usage Data; Tracking Tools.
Place of processing: Ireland – Privacy Policy .
Contact the User
Contact form (this Application)
By filling out the contact form with their Data, the User consents to their use to respond to requests for information, quotes, or any other kind indicated by the form header.
Personal Data processed: last name; email address; first name; phone number.
Managing contacts and sending messages
This type of service allows you to manage a database of email contacts, telephone contacts, or contacts of any other type, used to communicate with the User.
These services may also allow us to collect data relating to the date and time the messages were viewed by the User, as well as the User's interaction with them, such as information on clicks on links included in the messages.
Klaviyo (Klaviyo Inc.)
Klaviyo is an email address management and messaging service provided by Klaviyo Inc. To use the service provided by Klaviyo, the Data Controller generally shares information about Users (who make purchases), such as contact information and purchase history. For more information regarding the scope of this sharing, please see the information below under the heading "Personal Data Processed."
Personal Data processed: last name; email address; first name; phone number.
Place of processing: United States – Privacy Policy – Opt out .

Payment Management
Unless otherwise specified, this Application processes all payments by credit card, bank transfer, or other means through external payment service providers. In general, and unless otherwise specified, Users are requested to provide their payment details and personal information directly to these payment service providers. This Application is not involved in the collection and processing of such information: instead, it will only receive a notification from the payment service provider in question that the payment has been completed.
Stripe (Stripe Technology Europe Ltd)
Stripe is a payment service provided by Stripe Technology Europe Ltd.
Personal Data processed: last name; email address; payment information; first name. Place of processing: Ireland – Privacy Policy .
Tag Management
This type of service is functional to the centralized management of the tags or scripts used on this Application.
The use of these services involves the flow of User Data through them and, if applicable, their retention.
Google Tag Manager (Google Ireland Limited)
Google Tag Manager is a tag management service provided by Google Ireland Limited.
Personal Data processed: Usage Data.
Place of processing: Ireland – Privacy Policy .
Productivity Management [
This type of service helps the Data Controller manage tasks, work projects, and general productivity-related activities. When using this type of service, User Data will be processed and may be retained, depending on the purposes of the activity in question.
These services may be integrated with a wide range of third-party services mentioned in this privacy policy to allow the Data Controller to import or export the Data necessary for the corresponding activity.
Gmail (Google LLC)
Gmail is an email communications service provided by Google LLC. These email communications are not analyzed by Google for advertising purposes. Furthermore, Google does not collect or use data within this service for advertising purposes in any other way. Personal Data processed: last name; email address; first name.
Place of processing: United States – Privacy Policy .
Management of data collection and online surveys
This type of service allows this Application to manage the creation, implementation, administration, distribution and analysis of online forms and surveys in order to collect, save and reuse the Data of the Users who respond.
The Personal Data collected depends on the information requested and provided by Users in the corresponding online form.
These services may be integrated with a wide range of third-party services to allow the Owner to perform subsequent actions with the processed Data - for example, contact management, sending messages, statistics, advertising and payment processing.
Typeform (TYPEFORM SL)
Typeform is a form builder and data collection platform provided by TYPEFORM SL
Personal Data processed: last name; email address; first name.
Place of processing: Spain – Privacy Policy .
Interaction with data collection platforms and other third parties
This type of service allows Users to interact with data collection platforms or other services directly from the pages of this Application for the purpose of saving and reusing data.
If one of these services is installed, it is possible that, even if Users do not use the service, it may collect Usage Data relating to the pages on which it is installed.
Hotjar Recruit User Testers (Hotjar Ltd.)
The Hotjar Recruit User Testers widget is a service that allows you to interact with the Hotjar data collection platform operated by Hotjar Ltd.
Hotjar honors generic "Do Not Track" headers. This means that the browser can tell the script not to collect any user data. This setting is available in all major browsers. More information on opting out from Hotjar is available here.
Personal Data processed: Usage Data; Tracking Tools; various types of Data.
Place of processing: Malta – Privacy Policy – Opt Out .

Advertising
This type of service allows User Data to be used for commercial communication purposes. These communications are displayed on this Application in the form of banners and other forms of advertising, also in relation to the User's interests.
This does not mean that all Personal Data is used for this purpose. The data and conditions of use are indicated below.
Some of the services listed below may use Tracking Tools to identify the User or utilize behavioral retargeting, i.e., display personalized ads based on the User's interests and behavior, including those detected outside of this Application. For more information, we recommend checking the privacy policies of the respective services.
Services of this type generally offer the option to disable this tracking. In addition to any opt-out function provided by any of the services listed in this document, the User can learn more about how to disable interest-based advertising in the "How to disable interest-based advertising" section of this document.
Google Ad Manager (Google Ireland Limited)
Google Ad Manager is an advertising service provided by Google Ireland Limited with which the Data Controller can conduct advertising campaigns in conjunction with external advertising networks with which the Data Controller, unless otherwise specified in this document, has no direct relationship.
To understand Google's use of data, please see Google's partner policy .
This service uses the "DoubleClick" cookie, which tracks the use of this Application and the User's behavior in relation to the advertisements, products, and services offered. The User can decide at any time to disable all DoubleClick cookies by going to: Ad Settings .
Personal Data processed: Usage Data; Tracking Tools.
Place of processing: Ireland – Privacy Policy .
Collection of privacy preferences
This type of service allows this Application to collect and save Users' preferences regarding the collection, use, and processing of their personal information, as required by applicable privacy legislation.
Cookie Solution by iubenda (iubenda srl)
iubenda's Cookie Solution allows the Owner to collect and save Users' preferences regarding the processing of personal data and in particular the use of Cookies and other Tracking Tools on this Application.
Personal Data processed: Tracking Tools.
Place of processing: Italy – Privacy Policy .
Consent Solution by iubenda (iubenda srl)
iubenda's Consent Solution allows you to save and retrieve records of Users' consent to the processing of Personal Data, as well as the information and preferences expressed in relation to the consent provided.
To this end, it uses a Tracker that temporarily stores pending information on the User's device until it is processed by the API. The Tracker (a browser feature called localStorage) is then deleted.
Personal Data processed: Data communicated during use of the service; Tracking Tools.
Place of processing: Italy – Privacy Policy .
Registration and authentication provided directly by this Application
By registering or authenticating, the User allows this Application to identify them and provide them with access to dedicated services. Personal Data is collected and stored solely for registration or identification purposes. The Data collected is only that necessary to provide the service requested by the User.
Direct registration (this Application)
The User registers by filling out the registration form and providing his/her Personal Data directly to this Application.
Personal Data processed: last name; email address; first name.
Remarketing and behavioral targeting
This type of service allows this Application and its partners to communicate, optimize, and serve advertisements based on the User's past use of this Application.
This activity is facilitated by tracking Usage Data and using Tracking Tools to collect information that is then transferred to partners who manage remarketing and behavioral targeting activities.
Some services offer a remarketing option based on email address lists.
Services of this type generally offer the option to disable this tracking. In addition to any opt-out function provided by any of the services listed in this document, the User can learn more about how to disable interest-based advertising in the "How to disable interest-based advertising" section of this document.
Klaviyo segmentation and social advertising (Klaviyo Inc.)
Klaviyo segmentation and social advertising is a remarketing and behavioral targeting service provided by Klaviyo Inc. Klaviyo segmentation and social advertising uses tracking technology to monitor User behavior. This data is then used to personalize the User's experience and deliver targeted advertising. Klaviyo segmentation and social advertising may also connect the collected data with other networks, including advertising networks, enabling these third parties to track and target the User. The Data Controller, unless otherwise provided in this document, has no direct relationship with the third parties that Klaviyo segmentation and social advertising may include. To use the service provided by Klaviyo, the Data Controller generally shares information regarding Users (who make purchases), such as contact information and purchase history. For more information regarding the scope of this sharing, please see the information below under the heading "Personal Data Processed."
Personal Data processed: purchase history; Usage Data; email address; device information; Tracking Tools.
Place of processing: United States – Privacy Policy – Opt out .
Platform and hosting services
These services are intended to host and operate key components of this Application, enabling the provision of this Application from a single platform. These platforms provide the Owner with a wide range of tools, such as analytics, user registration management, comment and database management, e-commerce, payment processing, etc. The use of these tools involves the collection and processing of Personal Data.
Some of these services operate through servers geographically distributed in different locations, making it difficult to determine the exact location where the Personal Data is stored.
Shopify (Shopify International Limited)
Shopify is a platform provided by Shopify Inc. that allows the Owner to develop, operate, and host a website dedicated to e-commerce.
Personal Data processed: last name; email address; first name; phone number.
Place of processing: Ireland – Privacy Policy .

Statistics
The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to track User behavior.
Google Analytics (Google Ireland Limited)
Google Analytics is a web analytics service provided by Google Ireland Limited (“Google”). Google uses the Personal Data collected to track and examine the use of this Application, compile reports, and share them with other Google services.
Google may use Personal Data to contextualize and personalize the ads of its own advertising network.
Personal Data processed: Usage Data; Tracking Tools.
Place of processing: Ireland – Privacy Policy – Opt Out .
TikTok Conversion Tracking (TikTok Technology Limited)
TikTok conversion tracking is an analytics service provided by TikTok Technology Limited that connects data from the TikTok advertising network with actions performed within this Application. The TikTok pixel tracks conversions that can be attributed to TikTok ads and allows you to target groups of Users based on their previous use of this Application.
Personal Data processed: Tracking Tools.
Place of processing: Ireland – Privacy Policy .
Meta Events Manager (Meta Platforms Ireland Limited)
Meta Events Manager is a statistics service provided by Meta Platforms Ireland Limited. By integrating the Meta pixel, Meta Events Manager can provide the Owner with information on traffic and interactions on this Application.
Personal Data processed: Usage Data; Tracking Tools.
Place of processing: Ireland – Privacy Policy .

Learn how to opt out of interest-based ads

In addition to any opt -out function provided by any of the services listed in this document, Users can read more about how to opt out of interest-based advertising in the dedicated section of the Cookie Policy.

User Rights

Users may exercise certain rights with reference to the Data processed by the Data Controller.

If you have greater protection, you may exercise all the rights listed below. Otherwise, you may contact the data controller to find out which rights apply to you and how to exercise them.

In particular, the User has the right to:

withdraw consent at any time. The User may withdraw consent to the processing of their Personal Data previously expressed.
Object to the processing of your data. Users may object to the processing of their data when it occurs on a legal basis other than consent. Further details on the right to object are provided in the section below.
Access your Data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing, and to receive a copy of the processed Data.

Verify and request rectification. The User can verify the accuracy of their Data and request its updating or correction.
Obtain restriction of processing. When certain conditions apply, the User may request that the processing of their Data be restricted. In this case, the Data Controller will not process the Data for any purpose other than its storage.
obtain the deletion or removal of their Personal Data. Under certain conditions, the User may request that the Data Controller delete their Data.
Receive your Data or have it transferred to another controller. The User has the right to receive his or her Data in a structured, commonly used, and machine-readable format and, where technically feasible, to have it transferred to another controller without hindrance. This provision applies when the Data is processed by automated means and the processing is based on the User's consent, on a contract to which the User is a party, or on contractual obligations related to it.
File a complaint. The User may file a complaint with the competent data protection supervisory authority or take legal action.

Details on the right to object

When Personal Data is processed in the public interest, in the exercise of official authority vested in the Data Controller, or to pursue a legitimate interest of the Data Controller, Users have the right to object to the processing for reasons related to their particular situation.

Users are informed that, if their data is processed for direct marketing purposes, they can object to the processing without providing any justification. To find out whether the Data Controller processes data for direct marketing purposes, Users can refer to the relevant sections of this document.

How to exercise your rights

To exercise User rights, Users may direct a request to the Data Controller's contact details provided in this document. Requests are submitted free of charge and will be processed by the Data Controller as quickly as possible, in any case within one month.

Applicability of the higher level of protection

While most of the provisions of this document apply to all Users, some are expressly subject to the applicability of a higher level of protection to the processing of Personal Data.

This higher level of protection is always guaranteed when the processing:

is performed by a Data Controller based in the EU; or
concerns Personal Data of Users located in the EU and is functional to the offer of goods or services for a fee or free of charge to such Users; or

It concerns Personal Data of Users located in the EU and allows the Data Controller to monitor the behavior of such Users to the extent that such behavior takes place within the Union.

Cookie Policy

This Application uses Tracking Tools. To learn more, the User can consult the Cookie Policy .

Further information on treatment

Defense in court

The User's Personal Data may be used by the Data Controller in court or in the preparatory stages leading to possible legal action for the defense against abuse in the use of this Application or related Services by the User.

The User declares to be aware that the Data Controller may be required to disclose the Data by order of public authorities.

Specific information

Upon the User's request, in addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.

System logs and maintenance

For operational and maintenance purposes, this Application and any third-party services it uses may collect system logs, which are files that record interactions and may also contain Personal Data, such as the User's IP address.

Information not contained in this policy

Further information regarding the processing of Personal Data may be requested from the Data Controller at any time using the contact details.

Response to “Do Not Track” requests

This Application does not support “Do Not Track” requests.

To find out whether any third-party services used support them, the User is invited to consult their respective privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on this Application and, where technically and legally feasible, by sending a notification to Users via one of the contact details available to the Data Controller. Therefore, please check this page frequently, referring to the date of the last modification indicated at the bottom.

If the changes affect processing whose legal basis is consent, the Data Controller will collect the User's consent again, if necessary.

Definitions and legal references

Personal Data (or Data)

Personal data is any information that, directly or indirectly, even in connection with any other information, including a personal identification number, makes a natural person identified or identifiable.

Usage Data

This information is collected automatically through this Application (including third-party applications integrated into this Application), including: the IP addresses or domain names of the computers used by the User who connects to this Application, the URI (Uniform Resource Identifier) addresses, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.), the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (for example, the time spent on each page) and the details relating to the path followed within the Application, with particular reference to the sequence of pages visited, the parameters relating to the operating system and the IT environment of the User.

User

The individual who uses this Application who, unless otherwise specified, coincides with the Data Subject.

Interested

The natural person to whom the Personal Data refers.

Data Controller (or Controller)

The natural person, legal person, public administration or any other entity that processes personal data on behalf of the Data Controller, as set out in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data and the tools used, including the security measures relating to the operation and use of this Application. The Data Controller, unless otherwise specified, is the owner of this Application.

This Application

The hardware or software tool through which the Personal Data of Users is collected and processed.

Service

The Service provided by this Application as defined in the relevant terms (if any) on this site/application.

European Union (or EU)

Unless otherwise specified, any reference to the European Union contained in this document shall be deemed to extend to all current member states of the European Union and the European Economic Area.

Cookie

Cookies are Tracking Tools that consist of small portions of data stored within the User's browser.

Tracking Tool

By Tracking Tool we mean any technology—e.g., cookies, unique identifiers, web beacons, embedded scripts, e-tags, and fingerprinting—that allows Users to be tracked, for example by collecting or storing information on the User's device.

Legal references

This privacy policy is drafted on the basis of multiple legislative provisions, including Articles 13 and 14 of Regulation (EU) 2016/679.

Unless otherwise specified, this privacy policy applies exclusively to this Application.